Kaplan, Robert S. <br/><br/>
Strategy maps :  converting intangible assets into tangible outcomes / 
Robert S. Kaplan. David P. Norton. 
 - Boston, Mass :  Harvard Business School Press,  c2004. 
 - 454 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>1591391342 (hbk) : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Strategic planning. Management and Business Studies.<br/>Intangible property. Human capital.