The ultimate question : (Record no. 44432)
| 000 -LEADER | |
|---|---|
| fixed length control field | 01190nam a2200169 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781591397830 (hbk.) : |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1591397839 (hbk.) : |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Reichheld, Frederick F. |
| 9 (RLIN) | 82964 |
| 245 14 - TITLE STATEMENT | |
| Title | The ultimate question : |
| Remainder of title | Driving good profits and true growth / |
| Statement of responsibility, etc | Fred Reichheld. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | Boston, Mass. : |
| Name of publisher, distributor, etc | Harvard Business School ; |
| Date of publication, distribution, etc | 2006. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xi, 211 p. : |
| Other physical details | ill. ; |
| Dimensions | 25 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc | Includes bibliographical references (p. 197-198) and index. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | Why the ultimate question works -- Bad profits, good profits, and the ultimate question -- The measure of success -- How the Net Promoter Score (NPS) can drive growth -- How to measure responses -- The enterprise story: measuring what matters -- Why satisfaction surveys fail -- The rule of measurement -- Becoming good enough to grow -- Design winning customer strategies -- Deliver: building an organization that creates promoters -- Develop a community of promoters: by listening -- One goal, one number. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer relations. Consumer satisfaction. Customer loyalty. Employee motivation. |
| 9 (RLIN) | 82965 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Employee loyalty. Leadership. Success in business. |
| 9 (RLIN) | 82966 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| Koha item type | Book |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| TEACHERS' RESOURCES | Asian Hope Secondary Library | Asian Hope Secondary Library | SECONDARY | 02/15/2023 | 658.15 REI | 202996 | 02/15/2023 | 02/15/2023 | Book |